Guide to Information

In this part of the website you will find details of information we publish as a matter of routine under the Model Publication Scheme for public authorities.

You can find information available for download by following the link on the right hand side of this page, e.g. if you are looking for equality information, click on Equality Information under Policies and Procedures.

Information that is not published under the scheme can be requested in writing. This will be made available unless legally exempt from disclosure.

 

How do I request information?

a) Official information

Please email clerk@ncgrp.co.uk or apply in writing to:

Clerk to the Corporation

NCG

Rye Hill Campus

Scotswood Road

Newcastle upon Tyne

NE4 7SA

 

Describe the information you wish to receive as clearly as possible and remember to include your name and address.

 

b) Personal information

For access to information we hold about you, or to exercise any of your rights as defined by data protection legislation, send a completed Data Subjects Rights request form with evidence of Identity to DPO@ncgrp.co.uk or via post to:

Data Protection Officer

Rye Hill Campus

Scotswood Road

Newcastle Upon Tyne

NE4 7SA

 

The form can be downloaded here.

 

How long will it take?

a) Official Information

Where the information you want is readily available, we aim to provide this within a few days. Where it takes longer to gather the information for you, we aim to supply the information you want within 20 working days.

b) Personal Information

We aim to provide a response to a Data Subject Rights request without undue delay and at the latest within one month of confirmation of your request and your identity

 

Are there any charges for supplying information?

a) Official information

We may make a charge to recover the cost of communicating information to you including reproducing documents, postage or providing the information in a particular way. We make no charge for the related use of staff time.

If you wish to receive information in a particular format due to a disability or because English is not your first language, please make this clear when you apply.

There is no charge for downloading information from this website.

For documents listed in this part of the website, the charge for hard copies to be posted to you is shown.

For other information, we will assess charges on a case by case basis.

Where charges apply, we will ask you to make payment before we process your request.

b) Personal information

We do not charge for a Subject Access Request or any other Data Subject Rights request, however if we deem a request to be manifestly unfounded or excessive we are entitled to apply a charge to cover administrative costs.

Where charges apply, we will ask you to make payment before we process your request.

 

 

Help and Advice

a) Official information

If you have questions about preparing a request for official information, please email clerk@ncgrp.co.uk or write to:

Clerk to the Corporation

NCG

Rye Hill Campus

Scotswood Road

Newcastle upon Tyne

NE4 7SA

 

b) Personal Information

If you have questions about preparing a request for personal information, please email DPO@ncgrp.co.uk or write to:

Data Protection Officer

NCG

Rye Hill Campus

Scotswood Road

Newcastle upon Tyne

NE4 7SA